Its ok to be angry. Let me explain. In many cases where someone was a victim of assault, a robbery, a rape, a murder, there was a moment of denial. This isn’t happening to me. This can’t be happening.
Read MoreOne of the major lessons I have learned in communication is being able to identify and clearly express our needs. In my experience this is harder than most imagine.
Read MoreIrrespective of your training or position on a team, if the opponent is in your face, it's now your fight. And while there may be professional rules of engagement, it’s also now a very personal moment. If you can't subdue this threat, you likely will not accomplish your task within the professional mission and likely the confrontation will also have impact on your personal situation.
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